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customer care ppt

Voice of customer PPT

Voice of Customer (VoC)

A business is a complex system and hence it is necessary to improve productivity of each employee to ensure better customer experience and increased profits. VoC plays a vital role in improving your business processes and increasing productivity. It helps you to know about your customers’ requirements and expectations. It is a vital part of the sales funnel. VoC is the process of listening to customer feedback and using it to create better products and services.

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